pay168 Privacy Policy

1 Personal Information We Collect

When you register an account or use pay168 services, we may collect various categories of personal information. This collection is done directly from you, automatically when you use our platform, or from legitimate third-party sources.

Categories of information collected include:

• Identity information such as full name, date of birth and identification card number (MyKad) for age and identity verification purposes
• Contact information such as email address, mobile phone number and mailing address
• Financial information including details of the deposit and withdrawal methods you use, including e-wallets (Touch 'n Go eWallet, Boost), DuitNow, FPX, and crypto wallets
• Platform usage data such as betting history, game activity, transaction records and login logs
• Technical information such as IP address, browser type, operating system and device data used
• Any correspondence you send to our customer support team

2 Purpose of Data Collection and Use

The personal information we collect is used exclusively for purposes directly related to pay168 services and our legal obligations. We do not use your data for unrelated purposes without first obtaining your consent.

The main purposes for data use include:

• Creating and securely managing your player account
• Processing deposits and withdrawals through your chosen payment methods
• Verifying your identity to prevent fraud and money laundering
• Enabling us to provide effective customer support via live chat and email
• Sending relevant promotional information and bonus offers — you may opt out at any time
• Fulfilling international licensing obligations and anti-money laundering compliance requirements
• Detecting and investigating any fraudulent activity or unauthorised access attempts
• Improving service quality based on usage patterns analysed in aggregate form

The legal bases for our data processing include contract performance (to allow you to use the platform), legal obligations (for licensing compliance), pay168's legitimate interests (for platform security) and your consent (for optional marketing communications).

3 Sharing Information with Third Parties

pay168 does not sell or transfer your personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share information with carefully selected partners for service operation purposes.

Data sharing may occur with the following categories:

• Payment service providers that process your deposit and withdrawal transactions, subject to strict confidentiality agreements
• Gaming technology providers that supply slot, sports and casino content to our platform
• Regulatory authorities and law enforcement agencies, when required by law or court order
• Third-party identity verification services used to comply with KYC (Know Your Customer) requirements

In the event of a company merger, acquisition or asset transfer, user information may be transferred as part of the business assets, provided the receiving entity complies with this Privacy Policy or an equivalent one.

4 Use of Cookies and Tracking Technologies

The pay168 website uses cookies and similar tracking technologies to improve the user experience, maintain session security and analyse platform usage patterns.

Types of cookies we use:

• Session cookies that are necessary to maintain your login and account state while using the platform
• Preference cookies that store your chosen language and display settings
• Analytics cookies that help us understand how users interact with the website so we can improve its functionality
• Security cookies that help detect suspicious activity and protect your account

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the full functionality of the pay168 platform. Cookies required for security and basic operations cannot be disabled without affecting the service.

5 Personal Information Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

Security measures we implement include:

• Data encryption during transmission using industry-standard security protocols
• Strict access controls to ensure only authorised staff can access sensitive data
• Continuous monitoring of systems to detect any suspicious access attempts
• Secure password storage procedures — passwords are stored in encrypted format, not plain text
• Periodic internal security reviews to identify and address system vulnerabilities

6 Your Rights as a User

As a pay168 platform user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights within a reasonable timeframe.

• The right to access a copy of the personal information we hold about you
• The right to request correction if any of your information is inaccurate or incomplete
• The right to withdraw consent for marketing communications at any time without affecting core services
• The right to request deletion of your data, subject to applicable legal retention obligations
• The right to object to data processing in certain circumstances permitted by law

To exercise any of the above rights, please contact the pay168 customer support team via live chat or email, available 24/7. We will endeavour to respond to your request within the designated timeframe.

7 Data Retention and Deletion

pay168 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we may retain certain data for a period determined by legal requirements, financial accountability and international licensing requirements.

Transaction data and financial records are retained for the period required for audit purposes, anti-money laundering compliance and the resolution of any disputes that may arise. Once the retention period ends, data will be securely deleted or anonymised.

If you request to close your account, we will process that request and inform you of the data we are required to retain for legal reasons and the applicable retention period.

8 Links to Other Websites

The pay168 website may contain links to partner websites or service providers. This Privacy Policy applies to the pay168 platform only. We are not responsible for the privacy practices or content of websites operated by other parties.

We encourage you to read and understand the Privacy Policy of every website you visit, particularly before providing any personal information to them.

9 Changes to This Privacy Policy

pay168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or developments in the technologies we use.

When significant changes occur, we will notify you through a clear notice on the website or via the email registered to your account. The "Effective Date" at the top of this document will be updated whenever a revision is made. We encourage you to check this page from time to time.

10 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Live chat on the pay168 website — available 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is ready to assist with inquiries in Malay and English. We aim to respond to all privacy-related inquiries within a reasonable time.